Network Investigation
VPN connected does not always mean traffic can pass.
If the same laptop and VPN work on campus WiFi or mobile data but fail on dorm Ethernet, the wired dorm network environment should be checked first.
This usually does not mean the VPN is completely broken.
The dorm Ethernet network may be handling authentication, routing, ports, protocols or traffic paths differently from WiFi.
Campus WiFi and dorm Ethernet may look like the same university network, but they can use different VLANs, authentication systems, exit routes and firewall rules.
So a VPN working on WiFi does not guarantee it will pass traffic correctly on dorm Ethernet.
Many VPN clients show connected when they believe the tunnel has been established.
But whether Google, YouTube, Discord or other outside services actually load depends on whether traffic can pass through the current network environment.
Compare network environments before changing VPN accounts.
Test the same device and same VPN on mobile data, campus WiFi and dorm Ethernet. If only dorm Ethernet fails, the diagnosis should shift toward the wired dorm network environment.
Many connection problems are not account problems, and not just about whether the software button is turned on.
The real question is whether the current network environment allows the connection to pass completely and reliably.
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