Haipaida respects user privacy and handles personal data in line with the basic principles of Singapore's Personal Data Protection Act 2012 (PDPA).
We may collect information voluntarily provided by users, including Telegram usernames, Live Chat messages, email addresses, ISP names, country or region information, ping results, traceroute results, speed test screenshots, and device or network environment details.
Information is used only for route diagnosis, technical support, service communication, payment confirmation, after-sales assistance, security review, and legal compliance.
Haipaida does not sell personal data.
Users may voluntarily provide ping results, traceroute or MTR results, ASN information, ISP names, country or region information, game titles, latency descriptions, screenshots, or recordings for troubleshooting purposes.
Such information is used solely for technical support, diagnostics, and service delivery purposes.
Haipaida does not actively inspect, analyze, or record users' browsing content, chat contents, transferred files, or other communication payload data.
Only the minimum technical information required for service operation, such as traffic usage statistics, connection status, and quota information, may be recorded.
Please do not submit passwords, bank card information, identification documents, passport details, or other sensitive information through Live Chat, Telegram, email, or other communication channels.
This website currently uses only cookies necessary for normal website operation and does not use advertising or third-party marketing cookies.
Haipaida retains information only for as long as necessary to provide services, troubleshoot issues, or comply with legal obligations. Inactive conversations, logs, or diagnostic materials may be periodically deleted.
We take reasonable steps to protect user information, including HTTPS/TLS transmission, restricted backend access, proper handling of secrets, and periodic removal of information that is no longer needed.
Haipaida may use third-party infrastructure providers to assist with website operation, email forwarding, chat notifications, and service delivery. These third parties may process technical information according to their own policies.
For questions regarding personal data, deletion requests, access requests, or other privacy matters, please contact: privacy@haipaida.com
Haipaida will generally respond within a reasonable period.
Haipaida is operated by Hyperping Solutions.
Registered in: Republic of Singapore
UEN: 53501018D